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👋 I'm Rachel, a Senior Product Designer focused on enterprise SaaS and operational systems.

I design products that translate complex operational rules into clear decision-making experiences.

Currently designing healthcare operations software at Axle Health.
Some case studies are password protected. Feel free to reach out for access.

SENIOR UX DESIGNER & RESEARCHER | AI WORKFLOWS | 2024

Reducing Incident Investigation Time
Pfizer Reliability Monitoring Dashboard
Improved incident visibility and reduced investigation time by ~40%

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FOUNDING PRODUCT DESIGNER | LOGISTIC ERP Platform | 2025

Improving Shipment Visibility
Real-Time Vessel Tracking for a Logistics ERP
Increased operator NPS by 20%

SENIOR PRODUCT DESIGNER | MOBILE OPERATION PLATFORM | 2026

Used by healthcare operations teams coordinating clinician scheduling.

Designed an AI-assisted scheduling workflow that surfaced insurance constraints earlier in the decision process, reducing manual scheduling validation by ~35%.

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"Never confuse movement with action."

- Ernest Hemingway

"Out of clutter, find simplicity. From discord, find harmony.

In the middle of difficulty lies opportunity."

  - Albert Einstein

Website design and content © 2024 by Rachel Y Cho.  

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