UX DESIGNER
👋 I'm Rachel, a seasoned UX Designer with 7 years of experience in e-commerce, retail, food services, manufacturing, gaming, and entertainment.
I am currently at Pfizer
The case study password has been updated. Feel free to reach out if you'd like access to additional case studies.
SENIOR UX DESIGNER & RESEARCHER | WEB | 2024-2025
Minimize technical Issues in incident management logistics from 3 minutes to 30 seconds
Conducted 25 live user research interviews and facilitated data-driven decision-making
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LEAD UI/UX DESIGNER | WEB | 2024
Led the design of the kitchen manufacturing data visualization dashboard, enhancing commercial equipment usability, achieving 52% to 78% user satisfaction.
Redesigned 3 prototypes resulting in a 10% boost in user engagement and a 7% increase in user retention.
UX DESIGNER | WEB | 2023
Redesigned 3 prototypes, enhancing user engagement by +3% and deep VR research and alumni engagement.
Conducted 10 qualitative and 50 quantitative user interviews, resulting in a 10% improvement in alumni engagement
UX DESIGNER | MOBILE | 2022
Led the design and development of a mobile DEI education podcast aimed at enhancing executive learning.
Achieved a 70% user satisfaction rate, with the NPS score increasing by 20 points after launch.
